These Terms & Conditions govern the use of the JulmarHair website and purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About JulmarHair
JulmarHair operates from Cambodia and specialises in Cambodian human hair products, including raw human hair, wefts, wigs, hair pieces and related products.
Our current business and contact information is available on our website.
2. Products
JulmarHair works with genuine human hair.
Because human hair is a natural product, individual bundles and products may vary slightly in:
- colour
- texture
- wave or curl pattern
- thickness
- weight
- appearance
Natural variations are part of the characteristics of human hair and do not automatically constitute a defect.
Product photographs are intended to represent our products as accurately as reasonably possible. However, colours and appearance may vary depending on lighting, photography and the screen or device used to view our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, prices, specifications and other information displayed on our website are accurate.
We reserve the right to correct errors, inaccuracies or omissions where necessary.
If an error materially affects an order that has already been placed, we will contact the customer before proceeding where reasonably possible.
4. Prices and Currency
Prices are displayed primarily in US Dollars (USD) unless otherwise stated.
Prices shown on the website may not include:
- international shipping charges
- customs duties
- import taxes
- VAT or local sales taxes
- customs clearance fees
- other charges imposed by the destination country
Such charges are the responsibility of the customer unless expressly stated otherwise.
5. Orders
By placing an order, you confirm that the information provided during checkout is complete and accurate.
After an order is submitted, you may receive an automatic order confirmation.
JulmarHair reserves the right to refuse or cancel an order where reasonably necessary, including in cases of:
- product unavailability
- incorrect pricing
- technical errors
- suspected fraudulent activity
- payment failure
- incorrect or incomplete customer information
- legal or regulatory restrictions
If JulmarHair cancels an order after payment has been received, the relevant payment will be refunded.
6. Payment
Available payment methods are displayed during checkout.
Payments may be processed by third-party payment providers.
By using a third-party payment service, you may also be subject to the terms, conditions and privacy policies of that payment provider.
JulmarHair does not necessarily receive or store complete credit or debit card information.
7. Shipping and Delivery
Shipping is governed by our separate Shipping Policy.
International orders are primarily shipped from Cambodia using DHL.
Delivery times are estimates and may vary due to customs clearance, destination-country procedures, carrier delays or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
8. Customs and Import Requirements
Customers are responsible for checking whether the products they order may legally be imported into their destination country.
Customs duties, import taxes and other destination-country charges are normally the responsibility of the customer unless expressly stated otherwise.
JulmarHair cannot control decisions, charges or delays imposed by customs authorities.
9. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Where applicable, return requests should be made within 7 calendar days after receiving the goods.
Hair products that have been worn, installed, washed, cut, coloured, bleached, chemically treated or otherwise altered may not be eligible for return.
Nothing in these Terms limits any consumer right that cannot legally be excluded under applicable law.
10. Custom and Special Orders
Products that are specially made, processed, coloured or customised according to individual customer requirements may not be eligible for cancellation or return, except where required by applicable law or where the product is defective, incorrect or does not conform to the order.
11. Order Changes and Cancellations
If you wish to change or cancel an order, please contact JulmarHair as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing, customisation or shipment has begun.
Where a cancellation right applies under applicable law, that right remains unaffected.
12. Customer Responsibility for Hair Products
Human hair products require appropriate care.
Results and lifespan may vary depending on factors including:
- installation method
- washing and conditioning
- heat styling
- colouring or bleaching
- chemical treatment
- maintenance
- frequency of use
JulmarHair is not responsible for damage caused by improper installation, excessive heat, unsuitable chemicals, incorrect maintenance or alteration of the product after delivery.
This does not affect claims relating to products that were defective or non-conforming when supplied.
13. Website Use
You may use our website only for lawful purposes.
You must not:
- misuse the website
- attempt to gain unauthorised access to our systems
- introduce malicious software
- interfere with website functionality
- use website content unlawfully
- use false information when placing orders
We may restrict access where reasonably necessary to protect our customers, systems or business.
14. Intellectual Property
Unless otherwise stated, the content of the JulmarHair website, including:
- logos
- branding
- photographs
- graphics
- text
- product descriptions
- designs
- website content
is owned by or licensed to JulmarHair.
Content may not be copied, reproduced, distributed or commercially used without prior written permission.
15. Third-Party Services
Our website may use or link to third-party services, including payment processors, delivery companies, social media platforms and other service providers.
JulmarHair is not responsible for the content, availability or independent policies of third-party websites or services.
16. Limitation of Liability
To the extent permitted by applicable law, JulmarHair is not liable for indirect, incidental or consequential losses resulting from circumstances outside our reasonable control.
JulmarHair is not responsible for delays or failures caused by events including:
- customs delays
- carrier disruptions
- government actions
- natural disasters
- severe weather
- strikes
- internet or system failures
- other force majeure events
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.
17. Force Majeure
JulmarHair will not be considered in breach of its obligations where performance is prevented or materially delayed by circumstances beyond our reasonable control.
We will make reasonable efforts to resume normal service as soon as practicable.
18. Privacy
Personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that personal information may be processed where necessary to:
- process your order
- receive payment
- arrange delivery
- provide customer service
- comply with legal obligations
19. Governing Law
These Terms & Conditions are governed by the applicable laws of the Kingdom of Cambodia, subject to any mandatory consumer protection rights that may apply.
20. Changes to These Terms
JulmarHair may update these Terms & Conditions from time to time.
The version published on the website at the time an order is placed will apply to that order, unless otherwise required by law.
21. Contact
If you have questions about these Terms & Conditions, your order or our products, please contact JulmarHair through the contact details provided on our website.