JulmarHair ships authentic Cambodian human hair products from Cambodia to customers worldwide.
Shipping Carrier
International orders are primarily shipped with DHL.
Once your order has been dispatched, you will receive tracking information where available so you can follow the progress of your shipment.
Order Processing
Orders are prepared for shipment after payment has been successfully received.
Processing times may vary depending on product availability, order quantity, product type and whether additional preparation or customisation is required.
If a product requires a longer preparation time, we will inform you where appropriate.
Delivery Times
Delivery times depend on the destination country, customs clearance and local delivery conditions.
Any delivery times stated on our website or communicated to you are estimates unless expressly confirmed otherwise.
Delays caused by customs authorities, transport providers, weather conditions, public holidays or other circumstances outside our reasonable control may occur.
Shipping Address
Customers are responsible for providing a complete and correct shipping address when placing an order.
Please check your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been dispatched, we may no longer be able to change the delivery address.
JulmarHair cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete information provided by the customer.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country.
Unless expressly stated otherwise, these charges are not included in the product price or shipping cost and are the responsibility of the customer.
JulmarHair has no control over customs charges or import regulations in the destination country.
Customers are responsible for ensuring that the products ordered may legally be imported into their country.
Customs Delays
International shipments may be inspected or delayed by customs authorities.
Such delays are outside the control of JulmarHair and do not constitute a shipping failure on our part.
We will assist with reasonable shipping or customs documentation where possible.
Tracking
Where tracking is available, the tracking number will be provided after dispatch.
Customers are responsible for monitoring the tracking status of their shipment and responding to requests from DHL or local customs authorities where necessary.
If you experience a problem with your shipment, please contact us and we will assist where reasonably possible.
Refused or Undeliverable Shipments
If a shipment is returned to JulmarHair because:
- the customer refused delivery,
- the parcel was not collected,
- an incorrect or incomplete address was provided,
- customs duties or import charges were not paid, or
- the customer failed to cooperate with the carrier or customs authority,
any additional shipping, return, customs or handling costs may be deducted from any refund where permitted by applicable law.
Lost or Damaged Shipments
If your shipment appears to be lost or arrives visibly damaged, please contact us as soon as possible.
Please keep the original packaging and provide photographs or other information where requested so that we can assist with the carrier investigation.
Contact
If you have any questions regarding shipping or delivery, please contact JulmarHair through the contact details provided on our website.