At JulmarHair, we want you to be satisfied with your purchase. Please read the following return and refund conditions carefully before placing an order.
Return Period
You may request a return within 7 calendar days after receiving your order, subject to the conditions below.
Please contact JulmarHair before returning any product. Returns sent without prior notification or outside the applicable return period may not be accepted.
Return Conditions
To be eligible for a return, products must be returned in their original condition.
Hair products must be:
- unused and unworn
- unwashed
- uncut
- uncoloured
- not bleached or chemically treated
- not installed
- not altered or customised
- returned with the original packaging, tags, bands and seals where applicable
For wigs and lace products, the lace must not have been cut, tinted, altered or otherwise customised.
Products that have been worn, installed, washed, coloured, bleached, cut or otherwise altered cannot be accepted for return.
Hygiene and Sealed Products
For hygiene reasons, certain products may not be eligible for return once protective packaging, hygiene seals or similar protective measures have been opened or removed, where permitted by applicable law.
Opening ordinary shipping packaging alone does not automatically make a product non-returnable.
Custom and Special Orders
Products made, processed, coloured or customised specifically according to a customer’s individual requirements may not be eligible for return or cancellation, except where required by applicable law or where the product is defective, incorrect or does not conform to the order.
Return Shipping Costs
Customers are responsible for the direct cost of returning products to JulmarHair.
We strongly recommend using a trackable shipping service and retaining proof of shipment.
JulmarHair cannot be responsible for return shipments that are lost or damaged before they are received by us.
If the product received is defective, incorrect or does not conform to the order, JulmarHair will provide an appropriate solution and may cover or reimburse reasonable return shipping costs where applicable.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, please contact us as soon as possible.
Please provide:
- your order number
- a description of the issue
- clear photographs and/or video showing the product and the problem
Please do not use, install, wash, cut, colour or alter the product before contacting us.
Once the issue has been reviewed, JulmarHair may offer an appropriate solution, including replacement, refund or another mutually agreed resolution.
Refunds
Returned products will be inspected after they are received.
If the return is approved, the applicable refund will be issued to the original payment method.
Where applicable, refunds will be processed within 7 calendar days after receipt and approval of the returned goods.
Please note that banks, credit card companies and payment providers may require additional time before the refunded amount appears in your account.
Original Shipping Costs
Original shipping costs are generally non-refundable unless the return is due to an incorrect, defective or non-conforming product, or where otherwise required by applicable law.
Customs duties, import taxes and fees paid directly to customs authorities, carriers or other third parties are generally not refundable by JulmarHair.
Refused or Undeliverable Orders
If an order is returned to JulmarHair because delivery was refused, the parcel was not collected, an incorrect address was provided or customs/import charges were not paid, additional shipping, return or handling costs may be deducted from any refund where permitted by applicable law.
How to Request a Return
Before returning any product, please contact JulmarHair through the contact details provided on our website.
Please include your order number and the reason for your return.
We will provide the relevant return instructions and return address.
Do not send returns to an address found on a shipping label or elsewhere without first receiving return instructions from JulmarHair.
Contact
If you have any questions about returns, refunds or a product you received, please contact us through the contact details provided on our website.