JulmarHair respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order or contacting us.
This Privacy Policy explains what information we collect, how we use it and with whom it may be shared.
1. Information We Collect
Depending on how you use our website, we may collect information including:
- your name
- billing address
- shipping address
- email address
- telephone number
- order and transaction information
- products purchased
- payment status
- communications with JulmarHair
- IP address
- browser and device information
- website usage and technical information
We only collect information that is reasonably necessary for operating our website, processing orders and providing our services.
2. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders
- confirm and manage payments
- arrange shipping and delivery
- communicate with you regarding your order
- provide customer support
- process returns and refunds
- respond to enquiries
- prevent fraud and misuse
- maintain and improve our website
- comply with legal, accounting and regulatory obligations
- protect our business, customers and website
Where applicable and permitted, information may also be used for marketing purposes.
3. Orders and WooCommerce
Our online store is operated using WooCommerce.
When you place an order, information necessary to process the transaction may be stored in our website systems, including your contact details, billing and shipping information, order details and transaction status.
We retain order information where reasonably necessary for customer service, accounting, legal and business purposes.
4. Payments
Payments may be processed by third-party payment providers.
Depending on the payment method selected, your personal information may be transferred directly to the relevant payment provider for payment processing, fraud prevention and transaction verification.
JulmarHair does not necessarily receive or store your complete credit or debit card information.
Payment providers process information according to their own privacy and security policies.
5. Shipping and DHL
JulmarHair primarily uses DHL for international shipping.
To deliver your order, we may share necessary information with DHL or another logistics provider, including:
- your name
- shipping address
- telephone number
- email address
- shipment details
- information required for customs clearance
Shipping companies and customs authorities may process this information independently where necessary to deliver your order or comply with legal requirements.
6. Customs and International Shipping
Because JulmarHair ships internationally, personal information may be provided to customs authorities, logistics providers or other organisations involved in international delivery.
Information may therefore be processed in countries outside Cambodia or outside your country of residence.
We only provide information reasonably necessary for shipping, customs clearance and related services.
7. Cookies
Our website may use cookies and similar technologies.
Cookies may be required for functions including:
- shopping cart operation
- checkout
- account login
- remembering preferences
- website security
- website performance
- analytics
Some cookies are necessary for the website to function correctly.
Additional analytics or marketing cookies may be used where these services are enabled and where required consent has been obtained.
You can normally manage or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
8. Analytics and Website Performance
We may use analytics or technical services to understand how visitors use our website and to improve its performance.
Depending on the services enabled on the website, information such as IP address, device type, browser, pages visited and interaction data may be processed.
If we later activate additional analytics, advertising or tracking services, this Privacy Policy may be updated accordingly.
9. Social Media
Our website may contain links to or integrations with social media platforms such as Instagram and TikTok.
If you interact with these services, the relevant platform may collect or process information according to its own privacy policy.
JulmarHair does not control how third-party social media platforms process your personal information.
10. Contact Forms and Communications
If you contact JulmarHair through our website, email, social media or another communication channel, we may retain your message and contact details where necessary to respond to your enquiry and maintain appropriate business records.
Please do not send sensitive personal information unless it is necessary for your request.
11. Service Providers
We may use third-party providers to operate our business and website, including providers for:
- website hosting
- payment processing
- shipping
- email communication
- website security
- technical maintenance
- analytics
- customer support
These providers may receive access only to information reasonably necessary to perform their services.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Information may be retained longer where required for:
- accounting
- tax records
- legal obligations
- fraud prevention
- dispute resolution
- customer service
- legitimate business records
When information is no longer reasonably required, it may be deleted, anonymised or securely retained where legally necessary.
13. Data Security
JulmarHair uses reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- loss
- misuse
- alteration
- disclosure
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your Privacy Rights
Depending on the laws applicable to you, you may have rights relating to your personal information, including the right to request:
- access to personal information we hold about you
- correction of inaccurate information
- deletion of information where legally applicable
- restriction of certain processing
- withdrawal of consent where processing is based on consent
These rights may be subject to legal exceptions and record-retention requirements.
To make a privacy request, please contact JulmarHair using the contact information provided on our website.
15. Marketing Communications
Where marketing communications are used, customers may unsubscribe from promotional emails at any time using the unsubscribe option provided or by contacting us.
Transactional communications relating to an order, payment, shipment or customer service request are not considered promotional marketing.
16. Children’s Privacy
Our online store is not specifically directed at children.
We do not knowingly seek to collect personal information from children except where necessary and legally permitted in connection with an order or communication involving a parent or legal guardian.
17. Disclosure Required by Law
JulmarHair may disclose personal information where reasonably necessary to:
- comply with applicable laws or legal obligations
- respond to lawful requests from authorities
- prevent fraud or unlawful activity
- protect the rights, property or safety of JulmarHair, our customers or others
18. International Data Processing
JulmarHair operates from Cambodia and serves customers internationally.
As a result, personal information may be processed in Cambodia or in other countries where our service providers, payment processors, shipping providers or technical systems operate.
Different countries may have different data protection laws.
19. Third-Party Websites
Our website may contain links to third-party websites.
JulmarHair is not responsible for the privacy practices, security or content of websites operated by third parties.
We recommend reviewing the privacy policy of any external website you visit.
20. Changes to This Privacy Policy
JulmarHair may update this Privacy Policy from time to time to reflect changes in our website, services, payment methods, technologies or legal requirements.
The latest version will be published on this page.
21. Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact JulmarHair through the contact details provided on our website.